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Please help us during these very busy times

Patient demand on our service is very high right now

We have seen a significant increase in the number of patients contacting us for some help. Just like our community, we are also feeling the pressure of having lots of staff needing to self-isolate with our very high rates of COVID in Bristol meaning our workforce is significantly reduced at times. This has been same across the UK.

We are trying our best to get to everyone as soon as we can and we are working hard to keep everyone safe by prioritizing our work, dealing with the most urgent issues first. 

We still strongly encourage you to get in contact with us if you have any of the symptoms the NHS has advertised are of concern. Please make use of our website to look up your symptoms and contact us if the NHS website advises you to do so. Discussion with a clinician will be on the phone first in order to work out what is needed. Often the problem is easily resolved on the phone.  If a face-to -face appointment is required, then please be reassured that we will arrange that for you. 

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About Charlotte Keel Medical Practice

Our practice is at the vibrant & colourful heart of Bristol's inner city, serving a population from all corners of the world and from all walks of life. Our largest ethnic minority groups come from the Caribbean, the Asian subcontinent and Somalia and we increasingly we see people from a huge range of countries.

We serve patients who may be homeless, struggling with alcohol or drugs, and seeking help to begin piecing life together; at the other end of the spectrum we serve patients who are settled, doing well in life, and who seek help to ensure they remain in the very best of health.

As a practice, we believe passionately in responding to all of our patients' cultural & social agendas. We work closely with a broad & enthusiastic team to help us to do this. As well as the usual range of primary health care team members we have interpreters, drug project liaison workers, counsellors, welfare benefits advisers and many other members in the wider team here. 

This practice is delighted to be signed up to the Green Impact for Health Toolkit and is actively taking steps to reduce our carbon footprint. The climate emergency is also a health emergency, and health care in the UK contributes 5.4% of the UK's carbon emissions. We need to enhance the health of our current population without compromising the health of future generations, and this means operating within the sustainable boundaries of the planet. Fortunately most of the solutions for the planet also make our health better - for example eating a mainly plant-based diet, engaging in active travel and exercise in nature, avoiding smoking, reducing pollution etc all enhance our health and reduce our need for medications, with further benefits to the NHS, your health and the carbon footprint of healthcare. Take a look at www.greenerpractice.co.uk to learn more about this.

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Support people with substance issues and their families

WebFAM

Developing Health Indepenance (DHI) support people with substance issues and their families.


WebFAM is a Self-Help Tool for Families & Carers of Drug or Alcohol Users (dhi-online.org.uk)


They offer a 24/7 online information and advice website for family members and carers of people with substance issues.


The site offers practical information on drug and alcohol addiction as well as signposting links to useful websites, organisations and online resources.
In addition, the site offers referral to our family groups, currently online, which provide safe and supportive spaces where family members and carers can meet people who’ve been through similar experiences.


If more one-to-one support is needed, we can also offer referrals to our family practitioner service of experienced substance issue professionals.
Family members or carers can refer themselves or professionals like GPs, practice nurses, etc, can refer to our service through our site.


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